Refund policy
B2B RETURN, REFUND AND CANCELLATION POLICY
Last updated: August 30, 2026
1. B2B Orders
EcoCraftMind primarily supplies business buyers. Returns, refunds, replacements and cancellations are handled according to the product type, customization status and the quotation, pro forma invoice, purchase order, sales contract or other written agreement confirmed by both parties.
2. Contract Priority
If this policy conflicts with a mutually confirmed commercial document, the mutually confirmed document governs.
3. Custom and Made-to-Order Products
Customized, private-label, printed, specially packaged, developed-to-specification or made-to-order products are generally not eligible for return or cancellation after relevant samples, specifications, artwork or production have been approved, except where the goods are verified as materially non-conforming with the agreed requirements.
4. Standard Products and Samples
Eligibility for returning standard products or samples must be agreed in writing before return. Goods must not be returned without written authorization and return instructions from our team.
5. Changes and Cancellations
Cancellation or change requests must be submitted in writing. If sampling, tooling, artwork, material purchasing, printing, packaging or production has started, the buyer may be responsible for costs already incurred. Deposits, development charges and tooling charges are handled according to the applicable written agreement.
6. Inspection and Claims
The buyer should inspect goods promptly after receipt. Any shortage, visible damage or alleged non-conformity must be reported within the claim period and procedure specified in the applicable agreement. If no period is specified, the buyer should notify us promptly after discovery.
A claim should include:
- Buyer and order or invoice details
- Product name, SKU and affected quantity
- Clear photographs or video
- Packaging and carton evidence where relevant
- A description of the issue
- Inspection or test records where applicable
7. Review and Resolution
We will review the available records, approved samples, specifications, quality documents and evidence. Where a claim is verified, the parties will agree an appropriate remedy, which may include rework, replacement, credit against a future order, partial refund or refund. No specific remedy is automatic unless stated in the applicable contract.
8. Transit Damage
Transit claims are handled according to the agreed shipping terms, insurance arrangements and carrier procedures. Buyers should preserve packaging and shipping evidence and notify the relevant carrier when required.
9. Return Shipping
Return destination, freight responsibility, customs charges and handling arrangements must be confirmed in writing before goods are returned. Unauthorized returns may be refused.
10. Refund Processing
Any approved refund will be processed according to the written settlement agreed by both parties and, where relevant, the original payment method or banking arrangements. Processing times can depend on banks and payment providers.
11. Contact
To report an issue or request a review, email sales01@ecocraftmind.com with the relevant order and product information.
This policy does not replace negotiated project terms. Final return, refund, cancellation and remedy arrangements are subject to the contract and written agreement of both parties.